Terms & Conditions
Last updated: 27 June 2026
These Terms of Service ("Terms") govern your access to and use of the website, online store, and related services operated by AROMAWAVE, a brand owned and operated by Gateway Global Holdings Pty Ltd (ABN 70 681 300 363, ACN 681 300 363), located at Suite 813, 308 Wattle St, Ultimo NSW 2007, Australia ("AROMAWAVE", "we", "us", "our").
By accessing, browsing, or purchasing from our website, you agree to be bound by these Terms and our Privacy Policy. If you do not agree, you must not use our services.
These Terms apply to all users of the website, including browsers, customers, and contributors of content. These Terms apply to customers who access or purchase from our store in Australia, New Zealand, or any other location where our services are available.
Our store is hosted on Shopify Inc., which provides the e-commerce platform that enables us to sell our products and services to you.
By using our services, you confirm that you are at least the age of majority in your state, territory, region, or country of residence, or that you have provided consent for minor dependents to use the services under your supervision.
You agree to provide accurate, current, and complete account, order, and payment information. You are responsible for maintaining the confidentiality of your account credentials and for all activity that occurs under your account.
If we believe that any information you provide is inaccurate, incomplete, or misleading, we may suspend or terminate your account.
We aim to display and describe our products accurately. However, product colours and appearance may vary depending on your screen settings, device, photography, and lighting.
Fragrance is naturally subjective and may vary based on room size, airflow, placement, settings, and individual scent sensitivity. Any coverage guidance or recommended usage is an estimate only.
For safety and best performance, please use products in accordance with the instructions provided. Fragrance oils are intended for diffuser use only and must be kept away from children and pets. Always store products upright and securely.
Product descriptions, stock availability, and pricing may be updated, limited, or discontinued at any time without notice.
Placing an order constitutes an offer to purchase. We may accept or decline any order at our discretion.
An order is considered accepted only when payment has been successfully processed and an order confirmation email has been issued.
Once accepted, order cancellations or changes may not be possible due to fulfilment timelines.
All purchases are subject to our Returns and Exchanges Policy.
All products are sold for personal use only and must not be purchased for commercial resale unless expressly authorised.
For Australian customers, prices are displayed in Australian Dollars (AUD) and include GST where applicable.
For New Zealand customers, prices may be displayed in New Zealand Dollars (NZD) through our store’s currency and market settings. AROMAWAVE does not charge or collect New Zealand GST unless required by law.
Currency conversions, exchange rates, payment provider fees, and bank charges may vary and are outside our control.
For New Zealand orders, any applicable customs duties, import taxes, government charges, or carrier handling fees are the responsibility of the customer, if charged by the relevant authorities or carrier.
By submitting payment details, you confirm that you are authorised to use the selected payment method and that your financial institution will honour the transaction.
Promotions, discount codes, and limited-time offers may be subject to additional terms.
Shipping timeframes displayed at checkout or on our website are estimates only and are not guaranteed.
Once your order has been dispatched, delivery is handled by the carrier. Delivery timeframes may be affected by carrier delays, public holidays, customs processing, regional delivery areas, or incorrect delivery details provided by you.
If a parcel is delayed, lost, or damaged in transit, please contact us and we will assist with the carrier enquiry where appropriate.
Where a parcel is confirmed by the carrier as delivered to the address provided at checkout, AROMAWAVE is not responsible for theft, loss after delivery, incorrect address details, or failure to collect the parcel from a carrier collection point or parcel locker.
Further information is provided in our Shipping Policy.
Your rights are protected under Australian Consumer Law and, for New Zealand customers, applicable New Zealand consumer law.
We handle returns, exchanges, and refunds in line with our Returns and Exchanges Policy, including eligibility conditions and timeframes.
If a product is faulty, defective, incorrectly sent, or not as described, you may be entitled to a repair, replacement, or refund under Australian Consumer Law or, for New Zealand customers, applicable New Zealand consumer law.
Proof of purchase is required. Please refer to our Returns and Exchanges Policy for full details.
If we offer gift cards, they are issued for store credit and cannot be redeemed for cash except where required by law.
Gift cards are non-refundable and may not be replaced if lost or stolen. You are responsible for all transactions made using an active gift card.
All content on the AROMAWAVE website, including product images, designs, text, logos, graphics, and layout, is owned by AROMAWAVE or its licensors.
You may not copy, reproduce, distribute, modify, or publish any content without our written consent.
All intellectual property rights are reserved.
By submitting reviews, images, comments, or other content ("Content"), you grant AROMAWAVE a perpetual, royalty-free, worldwide licence to use and publish the Content for marketing purposes.
You confirm that you own the Content and that it does not infringe the rights of any person or contain unlawful material.
We may remove or moderate Content at our discretion.
You must not use the services for fraudulent, unlawful, harmful, or abusive purposes. Prohibited conduct includes:
- interfering with website performance or security
- uploading malware or harmful code
- scraping or harvesting data
- impersonating another person
- violating intellectual property rights
- manipulating pricing or promotions
- attempting to gain unauthorised access to systems
We may suspend or terminate your access if you breach these Terms.
We may provide access to third-party tools or websites. These are provided "as is" without warranties or endorsements.
We are not responsible for the accuracy, security, or content of third-party websites. Use of these tools and sites is at your own risk and subject to their policies.
Our store is hosted by Shopify, which processes certain personal information to support the platform. All purchases are made directly between you and AROMAWAVE.
Except where required by law, the services and products are provided "as is" and "as available". We do not guarantee uninterrupted or error-free access.
Nothing in these Terms excludes, restricts, or modifies any rights or guarantees that cannot be excluded under Australian Consumer Law or, for New Zealand customers, applicable New Zealand consumer law.
To the fullest extent permitted by law, AROMAWAVE is not liable for indirect or consequential losses, delivery issues, or errors in product information. Where liability cannot be excluded, our total liability is limited to the amount paid for the product involved.
You agree to indemnify AROMAWAVE from all claims, damages, and expenses arising from your breach of these Terms or misuse of the services.
These Terms are governed by the laws of New South Wales, Australia. You agree to submit to the exclusive jurisdiction of the courts of New South Wales.
Nothing in these Terms limits any non-excludable rights you may have under Australian Consumer Law or, for New Zealand customers, applicable New Zealand consumer law.
We may update these Terms at any time. Changes take effect when posted. Continued use of the services indicates acceptance.
If you have questions, please contact us:
Email: contact@aromawave.com.au
Address: Suite 813, 308 Wattle St, Ultimo NSW 2007, Australia