Returns & Exchanges
We want you to love your AROMAWAVE purchase. If something isn't quite right, we're here to help.
You may request a return or exchange within 30 days of receiving your order.
To qualify for a standard change-of-mind return or exchange, items must be unopened, unused, in original condition, and returned with all original packaging, accessories, manuals, cords, remotes, caps, and protective materials where applicable.
Fragrance oils must be unopened, unused and have their seals intact for hygiene, safety and product integrity reasons.
Fragrance notes are provided as a guide only. Scent perception is subjective and may vary depending on personal preference, environment, diffuser settings and usage. A dislike of a fragrance, or a fragrance smelling different to personal expectations, is considered a change-of-mind reason.
Opened or used scent diffusers are not eligible for a standard change-of-mind return. Where no fault is identified, AROMAWAVE may choose to accept an opened or used diffuser return at its discretion, subject to inspection and a 15% restocking fee.
Customers are responsible for return postage on change-of-mind returns and approved discretionary returns where no fault is identified.
If an item is confirmed to be faulty, damaged on arrival, or incorrectly sent, AROMAWAVE will cover or reimburse reasonable return shipping costs in accordance with Australian Consumer Law.
No restocking fee applies where a product is confirmed to be faulty or where the customer is entitled to a repair, replacement or refund under Australian Consumer Law.
Sale and final-clearance items are non-returnable unless defective.
Customers are responsible for return postage on change-of-mind returns.
Return shipping is fully covered by AROMAWAVE only if the item is faulty or incorrectly sent.
We recommend using tracked postage. AROMAWAVE is not responsible for lost return parcels.
Email us at support@aromawave.com.au with your order number and reason for return.
Our team will confirm your eligibility and provide the return address and packing instructions.
Once your item is received and inspected, your refund or exchange will be processed within 3–5 business days.
Refunds are issued for the item price only. Original shipping charges are non-refundable unless the item is faulty or incorrectly sent.
Refunds are issued to your original payment method.
If you'd like to exchange your item for a different fragrance, model, or colour, we're happy to organise this for you (subject to stock availability).
Your exchange will be shipped once the original item is received and inspected.
A standard shipping fee applies to all exchange shipments.
Exchange orders are dispatched within 1–2 business days of approval.
In the rare case that you receive a faulty or damaged item, please contact us within 7 days of delivery.
Please include:
- your order number
- a clear photo or video showing the issue
If the item is confirmed faulty, we will repair, replace, or refund in accordance with Australian Consumer Law.