Frequently Asked Questions

Aromawave offers premium scenting solutions including home diffusers, car diffusers, and fragrance oils designed to elevate everyday spaces with a refined and lasting ambience.

Each product is designed for a clean, consistent scent experience when used as directed, with simple setup and effortless control.

All orders are dispatched within 0–1 business day from Sydney, NSW (excluding weekends and public holidays).

Australia Shipping
Standard Shipping (Metro Areas): 2–4 business days
Standard Shipping (Regional Areas): 3–6 business days
Express Shipping: 1–3 business days

New Zealand Shipping
Standard International (Metro Areas): 5–8 business days
Standard International (Regional Areas): 5–10 business days
Express International: 3–5 business days

Delivery timeframes are estimates only and may vary depending on location, carrier network conditions, customs processing, public holidays, or regional delivery areas.

Yes. We offer free standard shipping for eligible orders across Australia and New Zealand.

Australia: Free standard shipping on orders $99 AUD & above. Orders below $99 AUD are charged $9.95 for Standard Shipping or $14.99 for Express Shipping.

New Zealand: Free standard international shipping on orders NZ$125 & above. Orders below NZ$125 are charged NZ$12.99 for Standard International or NZ$19.99 for Express International.

For New Zealand orders, any applicable customs duties, import taxes, government charges, or carrier handling fees are the responsibility of the customer, if charged by the relevant authorities or carrier.

These charges are not controlled by Aromawave and may vary depending on the order value, product type, and destination requirements.

We accept return or exchange requests within 14 days of receiving your order, subject to eligibility conditions.

For change-of-mind returns or exchanges, items must be unopened, unused, in original condition, and returned with all original packaging, accessories, manuals, cords, remotes, caps, and protective materials where applicable.

Scent diffusers must be unopened, unused, and returned in their original packaging, with all seals and protective materials intact where applicable. Fragrance oils must be unopened, unused and have their seals intact for hygiene, safety and product integrity reasons.

Customers are responsible for return postage on change-of-mind returns, exchanges, and approved discretionary returns where no fault is identified.

If an item is confirmed to be faulty, damaged on arrival, or incorrectly sent, we will repair, replace, or refund in accordance with Australian Consumer Law or, for New Zealand customers, applicable New Zealand consumer law.

To start a return, please email: support@aromawave.com.au

For best performance, always use your Aromawave diffuser on a stable surface and follow the setup instructions provided with your device.

Keep fragrance oils capped and stored upright in a cool, dry place away from direct sunlight.

For consistent scenting, adjust intensity gradually and allow time for the fragrance to distribute through the space.

(See our Setup & Care Guide for model-specific instructions.)

Aromawave is proudly Australian-owned, based in Sydney, NSW.

All orders are packed and shipped from our Sydney fulfilment centre for delivery across Australia and New Zealand.

Yes. Many Aromawave orders are packed to feel gift-ready, with clean presentation and protective packaging for safe delivery.

We do not include pricing inside any packages.

You can reach our team at support@aromawave.com.au.

Our customer care team typically responds within 1–2 business days (Mon–Fri).

All Aromawave products are covered by applicable consumer guarantees, including Australian Consumer Law for Australian customers and applicable New Zealand consumer law for New Zealand customers.

If your item has a manufacturing fault, we will repair, replace, or refund it in line with your consumer rights.

The Aromawave app connects to compatible devices via Bluetooth, allowing you to control settings such as intensity, timers, and schedules (model dependent).

On some phones, location permission may be required by the operating system to enable Bluetooth device discovery.

Yes. Aromawave fragrance oils are vegan and do not contain animal-derived ingredients.

Yes. Aromawave fragrance oils are cruelty-free and are not tested on animals.

No. Aromawave fragrance oils are formulated without phthalates or parabens.

Yes. Aromawave fragrance oils are formulated in accordance with IFRA (International Fragrance Association) standards.

Yes. Aromawave fragrance oils are supported by appropriate safety documentation, including Safety Data Sheets (SDS), in accordance with relevant safety and regulatory standards.

No. Aromawave fragrance oils are formulated without substances classified as carcinogenic, mutagenic, or reproductive toxins.

No. Aromawave fragrance oils do not contain added preservatives or stabilisers.

When stored correctly, Aromawave fragrance oils are recommended to be used within 2 years.

For best results, fragrance oils should be kept tightly sealed and stored in a cool, dry place away from direct sunlight and heat sources.

The longevity of a fragrance oil bottle depends on the diffuser model, scent intensity settings, and usage schedule. When used in compatible Aromawave diffusers, fragrance oils are designed to provide long-lasting scent performance while maintaining consistent fragrance diffusion.

Different fragrances contain different aromatic ingredients, which can affect how strong or subtle a scent may appear. Some fragrance profiles are naturally lighter, while others may feel richer or more intense depending on their composition and the surrounding environment.

Aromawave fragrance oils are developed for use in compatible scent diffuser systems designed for fragrance oils. For best performance and optimal diffusion, they are recommended for use with Aromawave scent diffusers.

Aromawave fragrance oils are designed for use in compatible scent diffusers to create a pleasant indoor fragrance environment. When used as directed, they are generally suitable for use in homes where children and pets may be present.

However, sensitivities can vary. Some individuals and animals may be more sensitive to fragrances than others. If you have pets or young children who are sensitive to scents, it is recommended to use the diffuser in a well-ventilated area and monitor their comfort.

If any irritation or sensitivity is noticed, discontinue use and ventilate the space.

No. The Neo Sense Pro Car Diffuser is designed to work with its dedicated refill bottle system, and standard Aromawave fragrance oil bottles are not directly compatible with this device.

Yes. Aromawave car fragrance oils are vegan and do not contain animal-derived ingredients.

Yes. Aromawave car fragrance oils are cruelty-free and are not tested on animals.

No. Aromawave car fragrance oils are formulated without phthalates or parabens.

Yes. Aromawave car fragrance oils are formulated in accordance with IFRA (International Fragrance Association) standards.

Yes. Aromawave car fragrance oils are supported by appropriate safety documentation, including Safety Data Sheets (SDS), in accordance with relevant safety and regulatory standards.

No. Aromawave car fragrance oils are formulated without substances classified as carcinogenic, mutagenic, or reproductive toxins.

No. Aromawave car fragrance oils do not contain added preservatives or stabilisers.

When stored correctly, Aromawave car fragrance oils are recommended to be used within 2 years.

For best results, fragrance oils should be kept tightly sealed and stored in a cool, dry place away from direct sunlight and heat sources.

The longevity of a fragrance oil bottle depends on the diffuser intensity settings and usage patterns. When used with the Neo Sense Pro Car Diffuser, Aromawave car fragrance oils are designed to provide consistent fragrance diffusion during regular driving.

Different fragrances contain different aromatic ingredients, which can affect how strong or subtle a scent may appear. Some fragrance profiles are naturally lighter, while others may feel richer or more noticeable depending on their composition and the airflow within the vehicle.

Aromawave car fragrance oils are designed for use in compatible car scent diffusers to create a pleasant in-car fragrance environment. When used as directed, they are generally suitable for use in vehicles where children and pets may be present.

However, sensitivities can vary. Some individuals and animals may be more sensitive to fragrances than others. If any irritation or sensitivity is noticed, discontinue use and ventilate the vehicle.

Yes. Aromawave car fragrance oils are designed specifically for use with the Neo Sense Pro Car Diffuser refill system to ensure optimal performance and fragrance diffusion.

No. When installed correctly in the Neo Sense Pro Car Diffuser, the fragrance bottle is securely fitted within the device to help prevent leakage during normal driving conditions. For best performance, ensure the bottle is properly installed and the diffuser remains upright during use.

No. The Neo Sense Pro Car Diffuser allows you to adjust the fragrance intensity to suit your preference. With multiple scent levels available, you can easily control how subtle or noticeable the fragrance is inside your vehicle.

If you prefer a lighter scent experience, simply select a lower intensity level or reduce the diffusion time.

The Neo Sense Pro uses intelligent smart sensor technology that automatically activates fragrance diffusion when your vehicle is in operation and pauses when the vehicle stops. This allows effortless scent control during every drive without the need for constant manual adjustment.

The Neo Sense Pro Car Diffuser is designed for optimal performance with Aromawave™ fragrance oil refill bottles, helping ensure consistent diffusion and a refined scent experience.

Installing the fragrance bottle is quick and simple. Open the base of the diffuser by twisting it anticlockwise, insert the 20ml Aromawave™ refill bottle, and securely twist the base back into place. This refill system is designed to allow clean and easy bottle replacement.

No. The Neo Sense Pro uses ultrasonic cold air diffusion technology, which delivers a clean fragrance experience without using water or heat. This method helps preserve the integrity and character of the fragrance oils.

Yes. The diffuser offers five adjustable scent intensity levels, allowing you to customise the fragrance strength according to your personal preference.

Press and hold the centre button to cycle through the five fragrance intensity levels. Each press will move to the next level, allowing you to easily choose the scent strength that suits your environment.

Yes. The diffuser includes a built-in rechargeable battery and can be conveniently recharged using the USB-C charging cable.

The diffuser features intelligent motion detection technology that activates the diffuser when your vehicle is in operation and places it into sleep mode when the vehicle stops. This helps conserve fragrance oil and battery power.

Yes. The Neo Sense Pro is designed with a non-slip silicone base mat that helps keep the diffuser securely positioned during normal driving conditions.

After inserting the fragrance bottle and securing the base, simply press the centre button once to power on the diffuser and begin enjoying your fragrance.

Yes. The Neo Sense Pro features a sleek aluminium alloy body and compact minimalist design that integrates naturally into most modern vehicle interiors while delivering a subtle and consistent fragrance experience.

No. The diffuser is designed with an easy refill system that allows quick bottle replacement when used with Aromawave™ refill bottles.

The Ultra Pro is a cold air scent diffuser that uses advanced waterless and heat-free diffusion technology to disperse fragrance oils evenly throughout your space.

The Ultra Pro is designed to scent spaces up to 100 m², making it suitable for homes, offices, studios, and other indoor environments.

No. The Ultra Pro operates using waterless cold air diffusion technology, which disperses fragrance oils without the need for water or heat.

No. The Ultra Pro is designed for near-silent operation, allowing it to quietly scent your environment without disturbing your surroundings.

Yes. The Ultra Pro offers four adjustable scent intensity levels, allowing you to customise the fragrance output according to your preference and room size.

The Ultra Pro Scent Diffuser is designed to work with Aromawave™ premium fragrance oils, helping ensure optimal diffusion performance and scent quality.

The Ultra Pro can be controlled using the included remote control or through Bluetooth app connectivity, allowing you to adjust scent intensity and timer settings with ease.

No. The Ultra Pro produces a fine, dry mist designed to leave no residue, helping maintain a clean and safe environment around furniture, children, and pets.

The diffuser should always remain upright during use and storage to ensure optimal operation and to prevent oil leakage.

For optimal performance, it is recommended to clean the diffuser every 2–3 months using a cleaning solution recommended by Aromawave.

Always remove the fragrance oil bottle before transporting the diffuser to help prevent potential damage or leakage.

Yes. The Ultra Pro uses waterless cold air diffusion technology that produces a fine, dry mist without heat or residue, helping maintain a clean environment when used as directed.

For optimal fragrance distribution, place the diffuser in an open area of the room, ideally where airflow can help circulate the scent evenly. Avoid placing it directly beside walls, corners, or air vents to allow the fragrance to disperse effectively.

No. The Ultra Pro uses advanced cold air diffusion technology that produces a fine, dry mist designed to disperse fragrance without leaving oily residue on surrounding furniture or surfaces when used as directed.

Yes. The Ultra Pro supports Bluetooth app connectivity and remote control, allowing you to adjust fragrance intensity and configure timer settings for a customised scent schedule that suits your environment.

Cold air diffusion is designed to preserve the integrity and character of fragrance oils. Because the technology operates without heat or water, the fragrance is dispersed in its natural form, helping maintain its original scent profile and performance.

Cold air diffusion technology atomises fragrance oils into an ultra-fine dry mist, allowing the scent to disperse evenly throughout a space. This advanced method provides consistent scent coverage, efficient oil usage, and residue-free operation, making it a preferred technology for luxury scenting environments.

Yes. The Ultra Pro Scent Diffuser includes a 12-month manufacturer’s warranty from the date of purchase.

The Wireless Ultra Smart Scent Diffuser uses advanced cold air diffusion technology to disperse fragrance oils without water or heat, creating a clean and consistent scent experience.

The diffuser is designed to scent spaces up to 100 m², making it suitable for homes, offices, studios, and other indoor environments.

No. The Wireless Ultra Smart Scent Diffuser features a built-in rechargeable battery, allowing cordless operation and flexible placement without needing to remain connected to a power outlet.

The diffuser can be controlled using the included remote control or through Bluetooth app connectivity, allowing easy adjustment of fragrance intensity and timer settings.

Yes. The diffuser offers four adjustable scent intensity levels, allowing you to customise the fragrance output according to your preference and room size.

The Wireless Ultra Smart Scent Diffuser is designed to work with Aromawave™ premium fragrance oils, helping ensure optimal diffusion performance and scent quality.

No. The diffuser is designed for whisper-quiet operation, allowing it to scent your space without disturbing your surroundings.

No. The diffuser produces a fine, dry mist designed to leave no residue, helping maintain a clean environment around furniture and surfaces.

For optimal performance, it is recommended to clean the diffuser every 2–3 months using a cleaning solution recommended by Aromawave.

Always remove the fragrance oil bottle before transporting the diffuser to help prevent potential damage or leakage.

The diffuser should always remain upright during use and storage to ensure proper operation and avoid leaks.

Yes. The Wireless Ultra Smart Scent Diffuser uses advanced waterless cold air diffusion technology that produces a fine, dry mist without heat or residue, helping maintain a clean and safe environment when used as directed.

Battery performance may vary depending on the selected scent intensity level and usage schedule. Under typical usage conditions, the rechargeable battery provides extended cordless operation for convenient and flexible scenting.

Because the diffuser operates cordlessly, it can be placed almost anywhere in your space, such as living rooms, bedrooms, offices, reception areas, or shelves where access to a power outlet may not be convenient.

Yes. The Wireless Ultra Smart Scent Diffuser can be used while connected to the charging cable, allowing continuous fragrance diffusion even while the battery is being recharged.

Cold air diffusion is designed to preserve the integrity and character of fragrance oils. Because the technology operates without heat or water, the fragrance is dispersed in its natural form, helping maintain its original scent profile and performance.

Cold air diffusion technology atomises fragrance oils into an ultra-fine dry mist, allowing the scent to disperse evenly throughout a space. This advanced method provides consistent scent coverage, efficient oil usage, and residue-free operation, making it a preferred technology for luxury scenting environments.

Yes. The Wireless Ultra Smart Scent Diffuser includes a 12-month manufacturer’s warranty from the date of purchase.