Privacy Policy

Last updated: 13 February 2026

AROMAWAVE (“AROMAWAVE”, “we”, “us”, “our”) operates our website and online store, and our mobile application for iOS and Android (together, the “Services”). We are owned and operated by Gateway Global Holdings Pty Ltd (ABN 70 681 300 363, ACN 681 300 363), located at Suite 813, 308 Wattle St, Ultimo NSW 2007, Australia.

This Privacy Policy explains how we collect, use, store, and disclose personal information when you visit our website, make a purchase, interact with our Services, subscribe to marketing, contact us, or use the AROMAWAVE mobile application (“App”). This policy operates alongside our Terms of Service. Where these documents conflict, this Privacy Policy applies to how your data is collected and handled.

By using the Services, you acknowledge that you have read and understood this Privacy Policy.

“Personal information” means information that identifies you, or could reasonably identify you.

1.1 Information you provide to us (website and store)
Name, email address, phone number, billing and shipping address, and any information you provide when contacting support.

1.2 Order and payment information (website and store)
Order history, transaction details, and payment method details.
(Actual card numbers are not accessible to us. Payments are processed securely by Shopify Payments, PayPal, Afterpay and other payment partners that may be enabled.)

1.3 Account information (website and store)
Username, password, preferences, saved items, and communication settings (if you create an account).

1.4 Device and technical information (website)
IP address, browser type, operating system, time zone, device identifiers, pages viewed, and session activity.

1.5 Usage data (website)
Clicks, page views, cart behaviour, time spent on site, and interactions with features.

1.6 Cookies and tracking technologies (website)
Analytics cookies, performance cookies, advertising cookies, retargeting pixels (for example Meta Pixel, TikTok Pixel, Pinterest Tag) and Shopify cookies used to operate the store.

1.7 Communications (website and support)
Messages sent through email, live chat, contact forms, and social media messages.

1.8 Social media interactions (website and social channels)
If you engage with AROMAWAVE on social platforms (likes, comments, tags, shares), those platforms may share limited information with us depending on your settings.

1.9 Information used by the AROMAWAVE App (iOS and Android)
The AROMAWAVE App is designed to connect your diffuser to your mobile device via Bluetooth. We keep data collection to the absolute minimum:

• No personal information: the App does not collect or store personal data such as your name, email address, phone number, payment details, or identity information.
• Device settings: diffuser settings you create (such as timer schedules, modes, or custom device names) are stored locally on your device and/or diffuser. They are not transmitted to AROMAWAVE or third parties.
• Location permission: the App may request access to location services. On Android, location permission is required by the operating system to detect and connect to Bluetooth devices. On iOS, location access is used to detect your current time zone so schedules and timers function correctly. Location data is not stored on our servers or shared with third parties. We do not track your movement or use location data for advertising or analytics.

We collect information:

2.1 Directly from you
When you:

• create an account
• place an order
• contact customer support
• subscribe to emails or SMS
• complete a form or interact with features

2.2 Automatically (website)
Through cookies, pixels, tags, analytics tools and Shopify’s built-in tracking technologies.

2.3 From service providers (website and store)
Shipping providers, payment partners, email service providers, and fraud-prevention tools.

2.4 From third-party platforms (website and marketing)
When you connect with us via social media, advertising platforms, or marketing integrations.

2.5 Through the AROMAWAVE App
The App may request device permissions (such as Bluetooth and, where required by the operating system, location services) to enable core functionality. App settings are stored locally on your device and/or diffuser.

We may use your information to:

3.1 Provide and operate the Services

• process orders and payments
• deliver products
• manage your account
• send order updates
• enable returns and support

3.2 Personalise your shopping experience (website)

• show recently viewed products
• recommend items
• remember preferences

3.3 Marketing and advertising (website)

• send newsletters (only if subscribed)
• provide personalised ads on Meta, TikTok, Pinterest and Google
• measure ad performance and improve targeting
• retarget visitors using pixels and cookies

3.4 Improve website performance (website)

• troubleshoot technical issues
• analyse usage patterns
• improve product listings and user experience

3.5 Maintain safety and security

• detect fraud
• verify identity
• protect accounts and transactions

3.6 App functionality (AROMAWAVE App)

• connect your diffuser to your device via Bluetooth
• apply and store diffuser settings locally
• use your time zone (where applicable) so schedules and timers function correctly

3.7 Legal compliance

• comply with tax, consumer, payment and record-keeping obligations
• respond to lawful requests from authorities

We do not sell your personal information.

We may share information only when necessary and only with trusted partners:

4.1 Shopify (website and store)
Our store is hosted on Shopify, which collects and processes data to operate the platform.

4.2 Payment partners (website and store)
Shopify Payments, PayPal, Afterpay, and any future providers that may be enabled.

4.3 Marketing and advertising partners (website)
Meta, TikTok, Pinterest, Google, and their associated ad technology tools (where enabled).

4.4 Shipping and fulfilment partners (website and store)
Delivery partners and logistics providers used to deliver purchases.

4.5 Technology providers (website and operations)
Email platforms, SMS platforms, customer support tools, analytics services, and hosting providers.

4.6 Social media integrations
If you comment, tag, or message us, the interaction may be visible to other users depending on your settings.

4.7 Legal and regulatory authorities
Only when required by law.

AROMAWAVE App note
The AROMAWAVE App does not use third-party analytics services, advertising networks, or external cloud storage for App settings. App settings remain on your device and/or diffuser.

We use cookies and similar technologies to operate the store, enhance performance, and support advertising (website only).

5.1 Types of cookies used

• necessary and operational cookies (Shopify)
• performance and analytics cookies
• functional preference cookies
• advertising and retargeting cookies (where enabled)

5.2 Pixels and tags used

• Meta Pixel (where enabled)
• TikTok Pixel (where enabled)
• Pinterest Tag (where enabled)
• Google Ads and Analytics tags (where enabled)
• Shopify behavioural tracking

5.3 Your controls
You may disable cookies via your browser, but some parts of the store may not function fully if cookies are turned off.

AROMAWAVE App note
The AROMAWAVE App does not use third-party advertising networks or analytics services for tracking.

We keep information only as long as necessary to:

• fulfil orders and support your account
• comply with legal obligations
• maintain business records
• resolve disputes

When information is no longer needed, it is securely deleted or anonymised.

AROMAWAVE App note
Diffuser settings and configurations created in the App remain stored only on your phone and/or diffuser. No App settings are uploaded to AROMAWAVE servers.

Depending on your location and local laws, you may have the right to:

• access your personal information
• update or correct information
• request deletion (where permitted by law)
• opt out of marketing emails
• manage cookie settings
• request a copy of your data

Australian residents are protected under the Privacy Act 1988 (Cth). New Zealand residents are protected under the Privacy Act 2020.

AROMAWAVE App choices
You may disable location services in your device settings (note: this may limit Bluetooth detection on Android and scheduling accuracy on iOS). You can also manage Bluetooth and notification permissions through your device settings.

You can exercise most rights by contacting us using the details in the Contact section of this policy.

The Services are not directed to children under the age of 13. We do not knowingly collect personal information from children. If a parent or guardian believes a child has provided information to us, please contact us and we will take appropriate steps.

While no system is 100 percent secure, we take reasonable measures to protect your information, including:

• encryption where appropriate
• strict access controls
• secure hosting environments
• staff awareness and privacy training
• fraud detection and monitoring systems

AROMAWAVE App note
The App stores diffuser settings locally on your device and/or diffuser and does not upload those settings to our servers.

Shopify and some of our service providers may store or process information outside Australia, including in countries such as the United States, Canada, the United Kingdom or the European Union.

We rely on Shopify’s and our partners’ data protection practices and transfer mechanisms to help protect your personal information when it is processed overseas.

AROMAWAVE App note
The App does not upload diffuser settings to AROMAWAVE servers. Where you interact with third-party platforms (for example, downloading the App via the Apple App Store or Google Play Store), those platforms may process information under their own privacy policies.

We may update this Privacy Policy from time to time to reflect changes in our practices, the Services, or legal requirements.

Changes take effect when posted on this page, with the updated date shown at the top. We encourage you to review this page from time to time.

If you have any questions about this Privacy Policy, your personal information, or if you would like to exercise your rights, please contact us:

Email: contact@aromawave.com.au
Address: Suite 813, 308 Wattle St, Ultimo NSW 2007, Australia
Company: Gateway Global Holdings Pty Ltd
ABN: 70 681 300 363
ACN: 681 300 363